BSC Realty Services is responsible for the maintenance of base building items in tenant suites that, through normal wear and tear, must be replaced or repaired. The tenant, however, will be charged for additional services such as extra keys, repair of appliances, plumbing within suites, etc.

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Listed below are examples of maintenance requests; however, you may have others:

MAINTENANCE REQUESTS

• Request should be enter through Prism, the property's online work order system. Our on-site personnel will be dispatched for the following maintenance requests: lights out, temperature adjustments, trash removal (large boxes) during the day, tripped breakers & cleaning complaints.

PAPER PRODUCTS

• Paper products are provided only in common area restrooms. To place an order for paper towels, toilet tissue, additional trash liners, etc. please contact the Management office at (770) 476-7646. A tenant authorization form will be issued.

PLUMBING PROBLEMS

• Plumbing problems within a suite are the tenant's responsibility. Building maintenance may be contracted at $35.00/hour with a $35.00 minimum charge for minor repairs. For major repairs, BSC Realty Services will call a plumber for an estimate.

CARPET CLEANING

• Overall carpet cleaning may be scheduled through BSC Realty Services at a price per square foot quoted by our cleaning vendor.

MINOR REPAIRS / MAINTENANCE REQUEST

• For minor repairs within suites, such as fixing cabinet doors, or requests such as hanging pictures, enter a "general labor" service request at Prism, the property's online work order system. The hourly rate for BSC Realty Services personnel is $35.00/hour. There is a minimum charge of $35.00.

OTHER REPAIRS / NEW CONSTRUCTION

• Repair work or additional construction, requiring a contractor, may be scheduled directly through the Property Management Office. Any construction by an outside contractor must be approved by BSC Realty Services, per the conditions of the lease. Outside contractors must submit a Certificate of Insurance, please contact Yasemin Miville for sample COIs that can be presented to your outside contractors.

TENANT AUTHORIZATIONS

• A tenant authorization must be signed by the appropriate tenant contact before any billable work can be performed. The tenant authorization should be signed and returned to the Management Office immediately. Upon completion of the work, an invoice will be sent to the attention of the tenant contact for payment. Checks should be issued to Banyan Street/GAP SUSP Mezz Holdings, LLC. Invoices not paid within 30 days will then appear as a charge on rent statements.